1 Year Warranty on all Tetro iPhones
At Tetro, we stand behind the quality and reliability of our iPhones. Every device at Tetro undergoes a rigorous 50-point check and vetting process to ensure it meets our high standards. To ensure peace of mind, we offer a 12-month warranty on all Tetro iPhones, covering any hardware defects or malfunctions that may arise during normal use.
Our warranty ensures that if your Tetro iPhone experiences any issues within the covered period, we'll repair or replace it at no additional cost to you.
For customers in Bengaluru, we will also give a loaner iPhone for usage, if the repair/replacement takes more than 48 hours.
Frequently Asked Questions
✅ What's Covered
What all does Tetro Warranty cover?
What all does Tetro Warranty cover?
Tetro Warranty covers any manufacturing defects, hardware issues, and performance-related problems during normal use, depending on the warranty period chosen.
How do I know the duration of my Tetro iPhone's Warranty?
How do I know the duration of my Tetro iPhone's Warranty?
Your warranty duration is mentioned on the invoice, your Warranty Card and your purchase confirmation email.
Where can I find my Warranty Card?
Where can I find my Warranty Card?
Your physical Warranty Card can be found inside your Tetro box (received along with your iPhone)
Your Order Confirmation email also has Warranty Information and it serves as a digital warranty card.
❌ What's not Covered
I broke my screen, what can I do?
I broke my screen, what can I do?
Screen damage caused by accidental drops is not covered under Tetro Warranty. However, we're happy to help you to point to a authorised service centre for the same.
My phone fell down and is malfunctioning!
My phone fell down and is malfunctioning!
Physical damage from drops or falls is not covered under the warranty. However, we're happy to help you to point to a authorised service centre for the same.
Oops, I dropped my phone in water!
Oops, I dropped my phone in water!
Water damage is not covered under Tetro Warranty. This includes any malfunction, corrosion, or damage caused by liquid exposure, whether accidental or due to submersion. Devices with visible signs of liquid ingress, including corrosion on internal components, are excluded from warranty claims.
🚚 Warranty Process
How do I file a Warranty Claim?
How do I file a Warranty Claim?
To file a claim, please email on hello@tetro.in / WhatsApp our customer care team on +91-9071002121 with detailed description & photos of your issue.
Our team will assist you from there file a Warranty Claim.
How will my iPhone get fixed? How long does it take?
How will my iPhone get fixed? How long does it take?
Once your claim is received and approved, your iPhone will be picked up from your doorstep. It will be repaired or replaced and delivered to your doorstep within the next few business days.
How do I check if my Tetro iPhone is still under warranty?
How do I check if my Tetro iPhone is still under warranty?
You can check the warranty status of your iPhone in your Tetro account on tetro.in/account or by emailing us at hello@tetro.in with your Order Number or your iPhone's Serial number (How to find?)
